Dear Living Spaces…..

I would like to ask a questions to a company that seems to have some serious issues with customer service: Are you actively trying to piss people off?

I am asking this in all honesty, this will be the third time we have ordered from you and each time we have had an issue. But…..the first two issues were about the out sourced delivery and assembly companies but this one is about the quality of your product. Which by the way was the main reason we came back for another round of delivery problems!

The first two times we ordered we had serious delivery issues; from the wrong thing being delivered (three times!) to the delivery guys trying to pull a fast one saying they did not have to assembly the furniture. The 800 number and the web site were about as useful as a cock flavored lollipop so we ended up going down and bitching them out in person. Which by the way is the only way to get their attention, go to the store and Karen the shit out of them!

We had seen a bunk bed we wanted to get for the kids, it was a good price and we knew what we were about to get into. So, with the knowledge and understanding of our previous encounters, we ordered again!

This time around we did not have any issue with the delivery, this time the problem is the quality. My oldest son climbs on his bed for the first time and we hear a crack! He is not a heavy kid, maybe 130 lbs, so it was a surprise he was able to break the boards so easily! But after looking at the boards it was easy to see how and why they broke. Every bed we have ever bought from ANYWHERE uses sold wood board for the main mattress boards. But what does Living Spaces use? Glued wood parts……

The breaks were all at the jointed areas, not actual breaks in the wood but the boards separating because this kind of wood should not be used as a support board! Why did this seem like a good idea?

We ended up going to Home Depot and bought 6 boards, 38.5 inches, four of which we need and two as back ups. Before this most recent purchase we really liked Living Spaces furniture. I will be sending them an email about this so lets see what they have to say! This may be the determining factor if we ever go back…..more to come…..

Message sent to Living Spaces 6/17/2020 @ 19:10hrs:

We recently bought a bunk bed from Living Spaces, and we had to replace 4 of the mattress support boards. The boards that keep the mattress from fall through are made with glued fitted parts, instead of solid boards. This will be our fifth bed we have purchased from Living Spaces and the first time I have ever seen compressed wood being used as the support beams.
My son broke four of the boards by climbing on the bed to put on his new sheets on his new bed. He probably weights 130 lbs! I would like to hear from someone on this matter…..I might replace all the boards on this bed, I do not want the kid on top falling through and landing on the kid on the bottom.